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Registration FAQ's
I am a member, but I am being charged the non-member price?
PIA Members must, when registering, include their exact details and email address that was submitted to PIA when completing the membership forms. This includes – correct name (shortened or full name), exact email address, exact primary address.
If these details do not match the non-member price will be charged as the website does not recognise you as a PIA Member. To avoid this log onto the PIA member section first and check your details.
How do I have a invoice sent to me?
An invoice will be sent regardless what method of payment is made. If you would like to pay from an invoice only you can nominate this at the payment options page. To be invoiced, tick the ‘CHEQUE’ box and then submit order. The invoice will be emailed to you.
I would like to register myself and a group of others.
Once you have checked your details the next page allows you to reserve additional spots. To do this enter in the number of additional spots required. You will need to know everyones details as per their PIA Membeship to be charged the correct price.
I want to book a table of 10, but it asks for 10 attendees names and emails – I don’t know all their details, what do I do?
You can book for a table of 10 and put your details in as the manager of that table. You do not have to fill in the attendee’s names. You can go back in at a later date and add the names as they come to hand.
I was half way through a registration and the system timed out, now what?
Log onto the PIA member section and select 'My Event Registrations'. Any incomplete registrations will appear on this page. You can select the event and finalise the registration.
I want to cancel the registration.
Log onto the PIA member section and select 'My Event Registrations'. Click on the particular event and follow the links on the page. If you paid via credit card or bank deposit, your card/account will be automatically refunded. If you have paid via cheque you will receive a cheque refund.
I am still having trouble with registering on line, what now?
Contact webdesign@planning.org.au or your Divisional office.